REFUND POLICY
Ticket purchases are valid only for the movie, showtime and location appearing on the confirmation page or printed ticket(s). Purchases may be canceled and refunded UP TO THE SCHEDULED SHOWTIME. A refund of your purchase, in most cases, returns the cost of your ticket(s) to your original payment method account (e.g. credit card, debit card, gift card), except for any convenience fees. Convenience fees are non-refundable.
ONLINE REFUND METHOD: Once the deadline of THE SCHEDULED SHOWTIME has passed, tickets are not refundable. If your deadline has not passed, and you wish to cancel and receive a refund, simply log into your account, and click the “CANCEL ORDER” button on the “MY BOOKINGS PAGE”.
Theatre Box Office Options: Ticket cancellations and refunds can also be processed at the theatre's box office UP TO THE SCHEDULED SHOWTIME. In order to process a ticket cancellation and/or refund at the box office (minus any convenience fees), the confirmation number and credit card or gift card used for the purchase must be presented. Ticket exchanges may be made at the box office prior to the showtime appearing on the confirmation page or printed ticket and the credit card or gift card used for the purchase must be presented. Once the deadline of SCHEDULED SHOWTIME has passed, tickets are not refundable.
In the unusual situation that a show is cancelled, you will be entitled to a full refund of the purchase price of your ticket(s), including any convenience fees.
Refund processing may take up to 5-7 business days to reflect in your original payment method account. If a gift card was used for the ticket purchase, the applicable refund should be immediately reflected in your account.
REFUNDS FOR TICKETS PURCHASED THROUGH FANDANGO
Tickets that were purchased through Fandango and not our direct ticketing avenues must be refunded through Fandango directly. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-800-326-3264 or request a refund through Fandango’s customer service form accessible on their website or mobile app. If you have any further questions regarding Fandango policies and procedures, please visit www.fandango.com for more information.